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Trends that Salesforce has for your enterprise in 2022

  In 2022, Salesforce is again making every effort to become the ideal choice for enterprises that want to start fast and scale big. The software’s efficacy combined with several useful resources and communities, including the Trailblazer community, has made Salesforce the de facto choice for enterprise cloud software. The world’s #1 CRM has some big plans for 2022 with their upcoming product releases and feature updates. Here are some of… Read More »Trends that Salesforce has for your enterprise in 2022

Salesforce Marketing Cloud New Trends in 2022

Salesforce Marketing Cloud has continued to grow in popularity for a number of years, which means that it’s always an exciting time to be involved with Marketing Cloud. You could be a Marketing Cloud user, admin, or consulting for organisations to maximise their tech investment – regardless, everyone should be invested in keeping up to date with all that the platform offers. The Salesforce Spring ‘22 release has arrived! For the first… Read More »Salesforce Marketing Cloud New Trends in 2022

Cloud Computing Trends for 2022

Cloud computing was popular and well-established pre-pandemic as well but it has taken the spotlight as a move to remote working was thrust upon us. And it looks like it’s here to stay for a long time. Cloud technologies are moving away from a linear evolution to prepare for an exponential evolution. Now, as we look for recovery, the appetite for cloud solutions is still strong and ever growing. This… Read More »Cloud Computing Trends for 2022

Winning with Cloud Contact Center in 2022

Cloud Contact Center: A Necessity, Not a Luxury The global pandemic has changed the way businesses operate. Entire customer engagement (sales, support, and customer service) witnessed a transition to the remote model that relies on the cloud. The pandemic catalysed the remote and cloud solutions by making brands rethink their engagement and communication with their customers, and CX at large. A Gartner’s report forecasts the global end-user spending on SaaS… Read More »Winning with Cloud Contact Center in 2022

Benefits of using Marketing Cloud

Customization with artificial intelligence: Marketing Cloud allows the combination of data with the Einstein tool, so interactions can be organized with the help of AI. Therefore, the platform enables a customized communication with customers, based on their relationship with the company. Create interest across the journey:  this Salesforce marketing platform generates attention and awareness during the whole process (a two-way engagement in real time), which also provides insights to offer every… Read More »Benefits of using Marketing Cloud

Business Trends Salesforce Will Shape in 2022

Salesforce – a popular IT platform that has become synonymous with Customer Relationship Management (CRM) systems. According to a study by International Data Corporation (IDC), nearly 19.5% of the world’s businesses use the robust suite of software applications. This widely used IT system comes with a plethora of highly useful features, which when combined with its unrivaled user-friendliness make it the preferred CRM platform of businesses. According to a report,… Read More »Business Trends Salesforce Will Shape in 2022

SugarCRM taps real-time sentiment analysis for customer service

SugarCRM has boosted the artificial intelligence (AI) capabilities of its SugarPredict engine for marketing and sales intelligence, adding a sentiment analysis tool that determines prospects’ “emotional state and intent.” SugarPredict is available on the Cupertino, California-based company’s Sugar Sell and Sugar Market platforms for automating and assisting with sales and marketing tasks. It’s also embedded in SugarCRM’s SugarLive multichannel customer communications application, the company said in a statement. SugarLive is “designed to… Read More »SugarCRM taps real-time sentiment analysis for customer service

CRM software can significantly increase your customer retention rate

The growth of a business depends on many factors. Along with manufacturing top-quality products and services, a company should also know the art of branding and promoting the business. Through business marketing, you can find more buyers for your products. While getting new buyers is essential, you should make sure that you retain the existing buyers. Customer retention rate is one of the most crucial things today. Managing relationships with… Read More »CRM software can significantly increase your customer retention rate

Key Reasons Why Your Customer Support Team Needs Sugar Serve

Serve uses SugarCRM’s unique time-aware customer experience platform, allowing you to access the most relevant customer information and deeper insights to drive more informed decisions and faster resolution times. Sugar Serve comes with extensive features for complete customer service and sales solutions, delivered on Sugar Cloud. It includes service console, case management, SLA management, case routing, self-service, analytics, and reporting. If a company offers a fast, efficient, and personalized service,… Read More »Key Reasons Why Your Customer Support Team Needs Sugar Serve

All About how GDPR compliance attain with SuiteCRM

What is General Data Protection Regulation (GDPR)? The General Data Protection Regulation is applicable directly altogether EU member states. it demands businesses to guard the non-public information and privacy of EU nationals. GDPR additionally controls the transfer of non-public information outside the EU. This means corporations need to develop new methods of information privacy and security. This brings forceful changes in however corporations use to a method, defend and store… Read More »All About how GDPR compliance attain with SuiteCRM