Community Cloud is a ‘Community’ or a ‘Platform’ for customers or business professionals to interact with one another and with the support team on the shared cloud. It is built specifically for a limited set of organizations or employees. Its agenda or aim is to work together to achieve their business objectives. It compliments with the service cloud. If anyone finds difficulty in the usage of any application(Simple queries like how the app works or installation help) then instead of wasting time on the service agents they can simply post their queries on community cloud as well where they can get quick response from any of the members. This way It can also save the precious time of the service agents. Community Clouds are specially designed for organizations who have work on joint projects or having same business objectives.
Benefits that you can get after implementation of Community Cloud:
- Business Integration
- Customisation and Branding
- Lightning Bolt
Choose any of the community license listed in below image according to your need and preferences.