April 23, 2018

Service Cloud

Salesforce Service Cloud is specifically designed for customer service interactions and supportIts method is unique in providing faster services compared to traditional methods, giving individual attention to each customer needs and taking a proactive approach to customer issues. 

Service Cloud has the functionality of listening to your request and respond across a variety of social media platforms and then automatically route them to the appropriate agents. If your company is really concerned about the best customer services, then Service cloud could be a sigh of relief to you. It doesn’t matter whether you are in B2C or B2B services, Service cloud helps you tracks and solve all customer issues efficiently.

Salesforce Service Cloud

Source: Salesforce.com

Benefits that you can get after implementing service cloud in your business:

  • Maximize service agents productivity

  • Enhanced Customer Experiences

  • Ensures Safety and Security of data with this cloud

  • Can Track Cases: leads to faster case resolution

  • Simplified customer service experiences with the Lightning Console.