SugarCRM Service gives your support & service teams a 360 degree (complete) view of your customer’s information. Empower the service teams to better understand the problem and predict customer issues through visibility into sales activity and history.
It optimizes the problem or cases by distributing them across appropriate service teams based on issues priority, team’s capacity and service agents expertise to optimize and resolve issues faster.
It helps businesses to satisfy its customers. with Sugar’s reporting and dashboards, support teams can be able to monitor customer satisfaction scores, ensure proper response and resolution times and also verify the ‘service-levels‘ whether it met all support channels or not.
With Sugar’s case distribution work-flows, executives can ensure cases are delivered to the assigned(appropriate) teams with their respective priorities. Hence none of the issues gets ignored.