Salesforce and CTI Integration: Enhancing Customer Interactions?.
Customer service teams rely heavily on phone interactions to resolve issues, provide support, and engage with clients. Integrating Salesforce with Computer Telephony Integration (CTI) helps streamline these interactions by enabling seamless connectivity between your phone systems and Salesforce. This integration improves customer service efficiency, provides a 360-degree view of client interactions, and boosts productivity. This article explores the Salesforce-CTI integration, its benefits, setup process, and best practices for maximizing the… Read More »Salesforce and CTI Integration: Enhancing Customer Interactions?.