What are the activities in CRM?
CRM activities can vary from one organization to a different one, especially as activities related to the customer life cycle. Our checklist starts with the essential activities that ought to form the CRM foundation for each retailer. Then we’ll advance to intermediate and more advanced activities in CRM. Here’s a fast overview of the areas we’ll cover: Perform a knowledge audit Perform a policy audit Update your customer segments Augment… Read More »What are the activities in CRM?