Salesforce Service Cloud is specifically designed for customer service interactions and support. Its method is unique in providing faster services compared to traditional methods, giving individual attention to each customer needs and taking a proactive approach to customer issues.
Service Cloud has the functionality of listening to your request and respond across a variety of social media platforms and then automatically route them to the appropriate agents. If your company is really concerned about the best customer services, then Service cloud could be a sigh of relief to you. It doesn’t matter whether you are in B2C or B2B services, Service cloud helps you tracks and solve all customer issues efficiently.